Modern Workplace as a Service
The vision story of Microsoft Managed Desktop service.
OVERVIEW
Modern Workplace as a Service is the code name of Microsoft Managed Desktop. At Microsoft, we use stories as a customer-centered approach to help align our priorities and vision for what we hope to accomplish. The Modern Workplace as a Service story created a long-term vision for Microsoft Managed Desktop service, which guided its product semester plans.
TIMELINE
2017 July - Story Design Kick-off
Story Design: Modern Workplace as a Service
2017 Sep. - Story Review (EVP Review)
The story was reviewed by Terry Myerson, the EVP of Microsoft.
2017 Oct - 2018 H1
Product Development
2018 H1 - 1st Semester
Microsoft Managed Desktop, V1 Release, 3000 devices targeted
2018 H2 - 2nd Semester
Microsoft Managed Desktop, V2 Release, 3rd party partners entered
MY ROLE & THE V-TEAM
During the story design phase, I was the lead of the UX v-team. My main responsibilities were to plan and manage the entire design and research project by collaborating with the people from different teams across Microsoft, and to design the IT management experience which lives in the Azure portal. After the story review, I became the solo lead designer supporting the product team to ensure the success of their initial releases.
UX Lead
Hui Liu
Research
Alpa Dave
Brian Oakley
Matt Brodsky
Video
Samuel Webber
Matt Peltier
Kurt Rauffer
Alex Fromm
Carin Panganiban
Clarke Freeman
Store
Darlene Wong
Daniel Krenn
Patrick Little
R. Scott Randall
Supisa Nishimura
IT Support
Vaibhav Jain
Sarah O'Connor
OOBE
Clarke Freeman
Gary Liao
Gary Lund
John Aronson
Azure AD
Joel Williams
Jodene Eikenberry
James Hwang
Sedora DeBondt
Storyboard
Kyle Wendt
Fluent Design
Chang-Ling Wu
Jason Reynolds
Supisa Nishimura
Store for Business
Jess Bombacie
Sherry Ruden
Security Center
Carin Panganiban
Cloud book
Eddy Jung
Yash Misra
Intune
Tyron Shallenberger
Contents
Dani Halfin
Onboarding
Courtney Comfort
Darlene Wong
Jess Bombacie
BUSINESS MODEL
We will improve IT processes for businesses by providing
BUSINESS OPPORTUNITY
TARGET USERS
UX PROCESS
UX PROCESS: 1. STORYBOARD
In the beginning of the story design process, we created a storyboard to showcase how we think the end to end scenarios look like.
UX PROCESS: 2. TACTICAL RESEARCH
We conducted a round of fast studies to learn how IT Pro Decision Makers perceive the Modern Workplace as a Service concept by showing them our storyboard design.
STUDY FOCUS
Do the mWaaS storyboards communicate values that resonate with IT Pros?
What aspects of the mWaaS storyboards are IT Pros most or least excited about?
What do IT Pros view as barriers to this type of concept?
WHO
6 participants that are experienced IT Pros in companies with 500 or more employees have been recruited for this study. The participants are a mix of decision makers and those that have experience managing client endpoints in their organization.
HOW
6 IT Pro decision makers will take part in 1-hour remote sessions via Skype. During the sessions, they will be shown early mWaaS storyboards and asked to provide feedback on the concept and scenarios depicted in the storyboards.
UX PROCESS: 3. STORY DESIGN
Based on the validated storyboard (the end to end scenarios), we created high fidelity mockups for each scenario.
UX PROCESS: 4. STORY REVIEW
The story was reviewed by Terry Myerson, the EVP of Microsoft.
VISION VIDEO
UX PROCESS: 5. DESIGN FOR V1 RELEASE
After the story review, we started working on the V1 release.
UX PROCESS: 6. TACTICAL RESEARCH
In the design iteration process, we conducted fast studies to test the design, primarily focus on learning what the usability issues are with the enterprise onboarding experience?
STUDY FOCUS
What are the expectations of the mWaaS service?
What are the general impressions and common misconceptions of the mWaaS enterprise onboarding process?
What are the specific usability issues with the mWaaS enterprise onboarding process (v1)?
WHO
IT 7 professionals from companies already piloting the mWaaS product or familiar with the mWaaS offering.
HOW
In this study, we utilized remote usability studies to evaluate mocks ups exploring how an IT department will get onboarded to mWaaS and interview the participants regarding their general impressions of the mWaaS service. The 7 remote usability studies were conducted between Monday August 12 and Friday August 17th, 2017 in the UXC usability labs in Studio D in Redmond, WA.
PRODUCT RELEASES
2018 H1 - 1st Semester
Microsoft Managed Desktop, V1 Release, 3000 devices targeted
2018 H2 - 2nd Semester
Microsoft Managed Desktop, V2 Release, 3rd party partners entered