UX Support for Microsoft C+E Group

C+E = Commerce + Ecosystem

OVERVIEW

We started supporting Commerce + Ecosystem group since 2018. Now the team has become a multidisciplinary team.

UX TEAM

Manager

Carin (Reporting to Hui)

Design

Julia

Lizzy

Jay

Anita

Felicia

Research

Titilayo

Rachel

Tabitha

Content

Tamblyn

Design Ops

Galen

HOW DID CUSTOMERS DO BUSINESS WITH MICROSOFT?

A NEW WAY OF DOING BUSINESS WITH MICROSOFT

THE OUTCOMES OF THE NEW COMMERCE MODEL

TODAY’S UX

The customer journey is disconnected. Customers complete different tasks in different places.

OUR GOALS

We want to build a more consistent and connected experience for our customers.

TARGET USERS