UX Support for Azure CXP Group

Azure CXP = Azure Customer Support Platform

OVERVIEW

We started supporting Azure CXP (Customer Support Experience Platform) group since 2018. Now the team has become a multidisciplinary team.

UX TEAM

Manager

Hannah (Reporting to Hui)

Design

Leena

Maria

Ally

Jessica

Lauren

Research

Darshana

Natalie

Andy

Content

Tamblyn

Design Ops

Galen

BUSINESS MODEL

Profit = Revenue - Operational Cost

We increase Azure’s profit by 1. growing our revenue 2. lowering operational cost

VISION

Azure has the world's best customer support experience.

VISION

Customer-facing Support Experience - Azure Support Experience is in world class

Internal-facing Support Experience - There is still lots of room to grow

TARGET USERS

UX GOALS